Refund Policy
Refund Policy
We want you to feel confident when shopping with us. Please note that all items are made to order, so we are unable to accept returns or offer refunds for change of mind, sizing errors, or general dissatisfaction. Be sure to check our sizing guide before making your purchase. If your order arrives damaged, defective, or significantly incorrect, please contact us within 7 days of delivery with your order number, a brief description, and clear photos of the issue. If eligible, we’ll gladly provide a replacement or a refund. However, we do not offer refunds or replacements for orders where the wrong size was chosen, delays in delivery due to courier issues, or minor color or placement variations. If your order is marked as delivered but not received, please check with your local service, and if the issue persists, feel free to reach out to us for assistance.
A legal disclaimer
This policy is provided for general informational purposes only and does not constitute legal advice. Passive Threads reserves the right to update or change this policy at any time without prior notice. By placing an order through our website, you agree to the terms outlined above. For advice regarding your consumer rights, we recommend consulting a qualified legal professional or referring to the Australian Consumer Law.